Your privacy is important to us!
This policy applies to InsulArmour Wide Bay ABN: 207 4660 2565 and outlines our obligations in managing personal information we hold about customers, potential customers, contractors and others who come into contact with us. We want your experience with us in both our online and offline environments to be enjoyable and we take care to respect your privacy.
We are bound by the Australian Privacy Principles (‘APPs’) contained in the Privacy Act 1988 (‘Privacy Act’) that require us to handle your personal information responsibly. ‘Personal Information’ is defined within the Privacy Act as information or an opinion about an individual, which can be used to identify that individual. This policy contains information that we are required by law to notify you of at the time of collecting your personal information.
Why do we collect Personal Information?
The primary purposes for which we collect your personal information include:
to respond to enquiries regarding the services we offer;
to provide and market our services;
to administer customer and warranty claims;
to inform you of special offers and events and to facilitate and process your ordering of services;
to help us manage, develop and enhance the services that we offer;
to create a better, more personalised experience for you; and
to meet our legal obligations.
Generally, we use the information we collect about you for the primary purpose for which it is collected which we will disclose to you at the time of collection and for reasonably expected secondary purposes. We limit the collection of sensitive information about customers (e.g. ethnic origin, political opinions, etc.) because, in general, it is not necessary for what we do.
We also take reasonable steps to provide clear, complete and up-to-date information about our business and the services we offer. This includes how to get in touch with us. This information helps you to make informed choices. If you do not wish to provide us with personal information, this may result in us being unable to respond to an enquiry or to provide you with our services.
What kinds of Personal Information do we collect?
In general, the type of personal information we collect and hold includes but is not limited to; names, contact details and other information that will assist us in providing you with information and/or services.
Collection, Access & Correction
When we collect your personal information we endeavour to:
Tell you whom we are and what we intend to do with your information when we receive it. We strive to be open – upon request we will let you know what sort of personal information we hold about you, how we collect it and how we use and disclose it. Subject to the Privacy Act you may request access to the personal information we hold about you (Note: We will require you to verify your identity and to specify the information that you require).
Take steps to ensure that your personal details are accurate, complete and up-to-date when we use or collect them. You have the right under the Privacy Act to request changes to your personal information.
Do so only by lawful and fair means generally by forms filled out by you (whether on-line or in hard copy), face-to-face meetings, interviews and business cards. From time to time, we may also collect non-personal information e.g., information specific to a vehicle. This may be required in order to provide you with the service(s) you have ordered.
Analytic, session and cookie tools
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to maintain, secure and improve our websites and to enhance your experience when using them. In relation to Google Analytics you can opt out of the collection of this information using the Google Analytics Opt-out Browser Add-on.
The Spam Act 2003 (Cth) prohibits the sending of commercial electronic communications without the consent of the person to whom the communication is being sent. In line with our commitment to technology (but within the parameters of the law) we like to accommodate customers who wish to be contacted by way of electronic communications. These communications may be sent for any of the purposes mentioned above. At the point of collection of personal information we may request the mobile phone number or the email address of our customers. Where customers provide these details, we will also request the consent of an individual to use these details for commercial electronic communications. Whenever such messages are sent to a customer we will always provide the customer with the option of opting out of receiving similar communications in the future.
The Security of our System
We take all reasonable steps to protect the security of personal information collected by us. We understand that customers require peace of mind when it comes to the security of providing their personal information to us. We have internal methods to ensure that your personal information is safe and protected against misuse, loss or unauthorised access, modification or disclosure. Where we no longer require your personal information for a permitted purpose under the APPs, we will take reasonable steps to destroy or suppress your personal information.
If you have a concern with the collection, disclosure, storage or use of your personal information you can notify us of your concern, make a complaint, obtain redress or pursue dispute resolution. We will review, investigate and respond to any privacy complaint within 10 working days of receipt of such complaint. We will advise the complainant if this time frame cannot be met, usually where the complaint is complex or requires more extensive investigation.
Updates to this Policy
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